Berry & Bean Aarhus

I am a fan of good coffee and I can assure you that it is one of the best I have ever drunk in my life and I recommend it with complete confidence, as I also highlight that the staff is very professional and at the same time very friendly.

I have shopped at your well-functioning webshop. However, your shipping and return system is open to criticism. When I ordered from you, I had a clear expectation that the item would be delivered to my home address, and I don't remember being given the opportunity to choose a pick-up location. Two days later, I receive notification that the package is ready for collection 3 km from my address. It is not clear where the package will be delivered, which impairs the purchasing experience. Unfortunately, I ordered the wrong size stamper and have to return it. Here you have to order a return label yourself and deliver the package to the "post office" to return the item, and then create a new order (since you do not offer exchanges). The experience would have been better if you offered a return label as a service, so that you didn't have to print it yourself. To avoid paying shipping twice, I now return the item and buy a stamper elsewhere. It is a shame that you are losing customers due to poor customer service.

Always friendly staff with a great knowledge of coffee and a huge skill for crafting a consistent product. I’ve purchased my coffee from them for years and tried many different roasts. I keep coming back for more!

I have been a web-order customer of equipment and accessories since 2014 - when it was called Kaffemekka. In recent years I have started buying green coffee beans from them - which I roast myself. Berry & Bean has a nice and interesting selection of green beans that go beyond the generic "Kenya AA", "Colombia Hulia" "Ethiopia Sidamo" "Espresso blend" etc. that you see in many places. They usually have quite a few "genuine" single origin beans with traceability down to the farm/lot level with complex flavor/aroma notes. Their taste note descriptions are usually very close to what I experience myself. The prices of the beans are also very reasonable in relation to the complexity they often contain. The only two times in the last 10 years where there has been some disorder in the order have they promptly and kindly corrected the mistake. The willingness to correct one's mistakes is the hallmark of good customer service in my opinion. Berry & Bean therefore has my unreserved recommendation.