City Pizza & Grill Kerteminde

20/05/2026: The hotel has a charming old-tavern atmosphere and plenty of character, which gives it a cozy and authentic feel. The restaurant dinner was exceptionally tasty, although somewhat expensive, and it’s worth noting that reservations are needed even for hotel guests. That said, there were a few areas where the experience fell short of expectations, especially considering the premium pricing. The mattress and bedding were not particularly comfortable — the mattress felt quite flat with almost no support, and the pillows were small and understuffed. Even using two pillows together didn’t provide much comfort the first night so I asked for another two. The blanket also felt rather small and basic, which unfortunately gave the room a more budget-hostel feel. The bathroom was large and charming in style, though cleanliness could have been improved, particularly in the shower area where there were some signs of mold. During my stay, there were also a large number of mosquitoes gathered around the windows. Thankfully they didn’t bite, but I was surprised to hear this was considered “normal” when I raised the issue. The staff were kind and attentive whenever available, reflecting the warm hospitality you would expect in a small town setting. However, reception was often unattended, requiring guests to ring a bell for assistance. Small details also contributed to the overall impression: the tea and coffee selection felt somewhat randomly selected from low-end “supermarket” brands, and the all-in-one shampoo/conditioner/shower gel dispenser added to the sense that guest comfort was not prioritized. The room itself was spacious and attractive, but the recurring “budget” touches throughout the stay felt somewhat out of place given the hotel’s “premium” pricing. I hope the owners will invest a bit more into this high-potential facility to make the experience in line with their pricing.