Emmerys Gentofte

I burned my costumer experience and tongue Dear, Emmerys Me and my boyfriend love to spend time in your coffee shop. The most enjoyable morning we are having with a cup of coffee and tasty pastries 🥐 During the week service are very nice and pleasant, but every time when we are deciding to visit emmerys in the weekends, it seems like staff are very busy or have a lack of professionalism to make costumer experience be more enjoyable. Today like every weekend we had amazing mood for a morning coffee, but barista have decided differently, when I asked him is it my matcha contains milk, he said I have to mix my “drink” with a stick, but from the name of big lovers of matcha I would say consistency was like a water and had no foam. If I would like to have a matcha like that I can just steam water with powder and voila expensive “matcha latte” are ready to burn your mouth. It is millions videos how to steam foam for the coffee and latte on YouTube FYI. Me and my boyfriend had to leave without latte and matcha, in a certain degree of disappointment and I burned my mouth. No one from staff even haven’t asked about our experience and why we are leaving 2 cups of coffee on the window for orders. We definitely understand that weekends the most busiest time, but also was expecting for a good service

A bit clumsy service. As a new guest, you can e.g. don't immediately see where the queue starts because the sign can't be seen from the entrance. Also a bit annoying that no one bothered to explain the further procedure once you have paid - that you have to go down to the coffee maker and wait for your order. My Emmerys Special was presented as a cortado so I had to ask for my coffee.