Esperia Ballerup

16/06/2026: A lovely, cozy place where you can sit really comfortably and have both hot and cold drinks.

18/05/2026: I usually come here once in a while and have usually been happy with the place. Today I accidentally ordered a chai latte instead of a matcha latte. The mistake was clearly my own and that is of course fair enough. I asked nicely if it was possible to change the order, the clerk seemed very cold and uninterested in helping. She mumbled something about hearing her colleagues if anyone wanted the drink, but when they said no, there was no real attempt to find a solution. I didn't expect to get anything for free, but a little more service or understanding would have been nice — maybe being able to buy a matcha latte at a reduced price. It was mostly the lack of friendliness that made the experience disappointing. A little flexibility would have been good service.