Oplev den bedste restaurant køkken andre køkkener i Randers
Oplev den bedste restaurant i GastroRanking
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5,1
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MacAle
Randers
18/01/2025: We were a party of 20 for brunch, where 2 had unfortunately fallen ill on the day, and you had contacted mcale at opening hours and canceled for these 2.
Food and atmosphere were okay, but we are asked to pay full price for the 2 who did not show up and are met with very poor service from the staff in question who insisted on their right to charge for the 2 who did had canceled. After a tedious and in our eyes unnecessary dialogue, we ended up having to pay for one of the 2 guests who had not turned up.
I don't think it's fair to charge for 2 guests who have canceled their visit to the restaurant from early in the morning. There is no question of non-attendance, and on the call where it was announced that there were two who could not participate anyway, nothing was mentioned about an extra fee.
It ruined the experience for us at mcale.
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