Café Chaplin Helsingør

28/01/2025: Really long wait for the food. But I don't think that's the norm and it was delicious...

28/01/2025: We had high expectations for our stay at Marienlyst Badehotel, and on some points they were fulfilled. The room was really nice, and the view over the sea was nothing short of fantastic – clearly one of the hotel's biggest advantages. Unfortunately, there were several disappointments which overshadowed the experience. The food in the restaurant was far too salty, which ruined an otherwise pleasant dinner. Even worse, both of our saunagus reservations were canceled due to lack of staff - a huge disappointment, especially when we had traveled all the way from Vietnam for a relaxing experience. To make matters worse, we were also billed for three set menus, even though we had repeatedly – ​​both to two different receptionists, in the restaurant and by email – pointed out that we were only two people. It took three weeks before we got our money back, and along the way there was virtually no communication or help from the hotel on our inquiries. All in all, Marienlyst Badehotel has great potential with its location and facilities, but the many mistakes and the lack of follow-up on the guests' inquiries mean that we unfortunately cannot give more than 3 stars.