Jware.dk Ishøj

Always a pleasure to stay with you.

Placed an order on 1 April. It says 1-2 days delivery time. Today, the 3rd, I still haven't received the tracking number from gls, despite the ones yesterday. April 2 said the package would be shipped the same day. I have written to customer service and called. Nothing has happened. I think it's too bad when you spend DKK 1000 on tobacco and then nothing happens.

Ordered something from there about 3 weeks ago. It was within the timeframe that it would be shipped the same day. Unfortunately, that didn't happen, so I called the owner and asked if it was a mistake and he apologized and I got it the next day (a Saturday). I think the service was great after I got hold of them, and have therefore ordered again today. Thanks for the good prices on your website! Now I can't wait to go on a trip to Germany 😁

Super good service, free taste sample to take home, no one would take the kindness, and on the other hand, I also find it remarkable that the bad comments that have come about this company all have reasons that simply do not hold water. Go into the store and have a good experience because, damn - fine fine I'm very happy and will 100% come again

Great customer service on the phone! and quality products at good prices So 👍 from here.

remember to write that delivery is 1-3 weekdays and not just days.

Happy and satisfied. Have bought from jware 11 times. Generally fast delivery on my orders and no shortages. Made a mistake on the last order on a stressful and down time day. I received an email the next day reminding me that my order had not been paid for, however this was because I had put things in the basket to see what it would add up to when I budgeted for November when I wanted to order was but the basket is empty. I therefore made a new one with a few changes and ordered. It soon dawned on me that I had made a mistake and the amount I sent on mobilepay did not match the final order I had placed. Contacted Jware by phone who confirmed that the "real" order had been paid for the day before and that it had been shipped. I was greeted with kindness and patience, despite the fact that I was a bit confused during the conversation. Got my money back quickly. When the order came there was an error (production error I think, almost empty product) - again contacted jware by phone, was asked if I just wanted a new one with the next order. I had to use it so said I wanted it now and was sent a new one with no problems or hernia. Thank you for good service 😁

received an item where a part was missing, received, sent a few pictures of the item, the next day I received a credit card/code to shop for, which of course included shipping, This is how you do it when you want customers to return