Nespresso Boutique København København

The staff was very kind. They washed my new travel mug and fill it with coffee!

They listen you patiently and explain nicely. Freya took care of us and she was very accommodating. Overall recommend this place to buy coffee machine/coffee/accessories.

A store that catches your eye from the first moment with its thoughtful, modern decor. The atmosphere is impeccable, and customer service was excellent throughout. I went there with the intention of buying a travel mug, which is quite trendy right now, but unfortunately, it was sold out. Even so, I was surprised by the variety of products they offer, both coffee and accessories. It's a beautiful, well-presented place with plenty to see. Highly recommended for coffee lovers or if you're looking for an original gift.

I have been happy with Nespresso and your products, but unfortunately I am quite disappointed with the lack of technical support when it comes to software errors. I had a milk frother for DKK 3,500, which otherwise works fine – it starts up, runs as it should, and everything works mechanically. But then a message appears on the display: "Contact Nespresso" followed by a serial number. I therefore go to the store on Strøget, where the staff are nice, but they can't help because the fault is unknown - and it can't be repaired. That you are then offered 25% on a new machine seems like a quick solution to a problem that should be able to be handled with technical support. When a machine otherwise runs flawlessly and it is clearly "just" a software error, it is not good enough that you as a customer are parked without help. Nespresso stands out for quality and design, and therefore a corresponding technical service should also be included - especially when it comes to relatively new and functional machines. So here you have to tighten up. Software bugs shouldn't be a death sentence for a product that otherwise works fine.

Cozy, but expensive to shop in.