08/03/2026: I stayed at The Lodge for 10 days and had a very mixed experience. While the hospitality is excellent, several aspects of the stay were frustrating for a long-term guest.
The rooms are spacious and offer a great workspace for a laptop, which I really appreciated.
A huge shout-out to one staff member from the receptionteam. He was a "superhero"—extremely helpful with restaurant tips and consistently following up on my stay.
The "4 Restaurants" Misconception: These are not hotel restaurants but external partners. One claimed to only accept cash for delivery, and it wasn't until I questioned this at reception after 5 days that I learned they do accept cards through their hotel partnership. This should be communicated clearly. I highly recommend Billund Pizza & Steakhouse nearby—the food was fantastic! The on-site deli is overpriced (e.g., 20 DKK for a Snickers), which feels opportunistic given the lack of nearby shops.
Bedding & Comfort: Despite having a double bed, I was only provided with a single, small duvet. For a hotel of this standard, this felt very cheap. As a long-stay guest, I was disappointed to be charged 75 DKK for a bathrobe, and slippers were not included. I even had to go to the reception to ask for a conditioner refill mid-shower.
Privacy & Safety: On three separate occasions, men opened the door to the women’s sauna. Since you are expected to be undressed there, this was incredibly uncomfortable and felt like a major breach of privacy.
Maintenance & Housekeeping: You have to manually request cleaning, fresh towels, and toilet paper at reception.
Gym & Facilities: The gym is only for "maintenance"—no barbells, just random dumbbells and a few kettlebells (max 28kg). The sparkling water tap was out of CO2 for all 10 days. Also, the two electric scooters in the lobby were both broken during my entire stay.
Breakfast: The quality is good (great chia pudding!), but they stop refilling items an hour before closing - if not earlier. On a Saturday, they didn't even brew new coffee when it ran out. Also, as a non-pork eater, the options were very limited (turkey/herring).
A Word of Warning
I saw several silverfish crawling on the carpets in my room. I strongly recommend other guests not to leave their suitcases open on the floor.
The reception staff is 5-star, but the management of the facilities, cleanliness, and guest privacy needs a serious upgrade.
03/03/2026: Located right next to Legoland, super delicious breakfast
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