Sam's Pizza Esbjerg

17/10/2024: After a short dialogue, we have arrived at a solution. It would of course have been smart if I had made direct contact with the place from the start, rather than either grabbing hold of them in the busy bar or continuing to write to someone who then turns out not to work there anymore, but it is also easy to be backward 😅 A warm recommendation based on own experience; just get in touch - it makes it easier to find a solution :) This is about a semi-old situation, but since nothing has been done to fix it, I felt it was worth sharing. Almost a year ago I held a private party at Rustik. We had a good night, but unfortunately not enough people turned up - which triggered a clause from the contract about a minimum number in relation to how many turned up. This resulted in a 'fine' of DKK 500, but through a very generous agreement through my contact persons, the amount went to a partial payment for a table package. We hid the bottle of alcohol that we got through the deal unopened (not a smart choice when you're a bit backward). Two weeks later (which is the limit of how long you can store bought alcohol in the bar) we turned up again to use that bottle. However, we quickly notice that it is another bottle which is already well used - with paper and various things floating around in it. We express this immediately, but are just met with 'we must have been too drunk to remember it properly'. After this situation, I wrote to my contact person at Rustik, where I wrote about the situation and was told that they would give a free bottle to make things right again. Everything is fixed, right? I write to him several times over a few months to get it redeemed, but to no avail. Later, I try to approach the bar to get hold of a manager to review the situation - and hopefully come to a conclusion that is beneficial to both parties. Unfortunately, this does not happen - since it is 'a long time ago' that the incident happened. The reason why I give 2 stars and not 1 is the original agreement, which unfortunately went a little down the drain. This is not about me wanting people to boycott the place or anything extreme, but just to draw attention to the situation that others may face. Regards, Sofus