Sunset Boulevard Esbjerg

Quick place to get some energy on board. Nice young people with smiles on and very good at helping. Super efficient and kept the place nice and clean.

We visited Restaurant Sunset in Esbjerg Storcenter, and unfortunately the experience was disappointing on one important point. When ordering crispy chicken, we chose to opt out of mayonnaise, lettuce and tomato. We wanted to add tomato relish instead, but this option was not available in the ordering system. We therefore approached the staff to ask if it was possible to add it manually. It should have been a simple and accommodating request, but we were met with a rejection that felt both unpleasant and condescending. There was no willingness to help or find a solution. Good service is about flexibility and meeting the guest with a smile – unfortunately, we did not experience that here.

Nice to have a non-US product. ;-)

A truly lovely and warm experience. Asks for help with ordering on the screen, which shows the options. I get the help, and that right up until payment. The food is excellent and impeccable. With the fine service when ordering, it is also informed, with a print and information about the number on the metal card, that the order will be served, as long as the metal card is placed visibly on the table, it looks like fine service. The atmosphere is calm and smiling. After eating, I take the tray to the waste disposal, and wow, it doesn't happen, of course it did, everything except the tray goes in, as waste. I point out my mistake to the staff and apologize for my mistake. It is taken very nicely, by polite staff. A thousand thanks, must be said for this indulgence. That in itself, with this experience, makes for a lovely evening. With best regards Susanne Madsen.

Sunset just makes the best burgers!