De bedste restauranter i Ærø

22/10/2025: Super fantastic dinner. Definitely recommended. We will be back.

27/07/2025: Terrible communication and terrible customer service at this place! And I would like to emphasize that I am not usually a complainer, but on the contrary, quite spacious and decent. We had booked a double room with a bath for 370 kr. extra, compared to their rooms without a bath. When I went to take a shower in the morning, there was only cold water. This can happen to even the best hotel, but the way it was handled was wildly amateurish and downright unpleasant. When I mention it, completely calmly, at check-out and ask for a reasonable reduction in the price, the employees get angry and dismiss me by saying that they can't do that. When I insist, I am bluntly told that I can get a 95 kr. discount or pay full price. I ask if they are not available to talk to, as I think a discount of, for example, 150-200 would be more reasonable, in relation to the price of a room without a bath and then meet somewhere in between, but then I just get told that now they don't want to talk to me anymore and threaten me that if there is more, they will find my address and sort it out that way. This is not about the money at all, but about the principle - I didn't get a single "we're sorry" or any understanding for anything. It is clear that they think it is my problem and I just have to live with that. They argued aggressively that I could just take a cold shower, that would be healthy, or wait for them to get it done and then take a shower - we were about to check out, so that was of course not an option. I will never come back here! And would recommend everyone to find one of the other accommodations in town, who can probably figure out how to speak nicely to other people and just a minimum of customer service. But I could recommend them a basic course in customer service and general human courtesy and good communication. Thanks for ruining my vacation day and my mood.